Privacy Policy

1. Information We Collect

When you use our services or contact us, we may collect the information below. Since we only ask for what a job needs, the list stays short. It helps us send the right engineer with the right gear.

• Name and contact details (phone, email, address)
• Information about your drainage issue
• Property location and postcode
• Payment information when you use our services

2. How We Use Your Information

We use your information for the reasons below. Since each use ties back to your job or a legal duty, we don't use it for anything beyond that.

• Provide drainage services you have requested
• Contact you about your enquiry or booking
• Send appointment confirmations and reminders
• Improve our services
• Comply with legal obligations

3. Data Storage and Security

We store your data safely, using industry-standard encryption. Since we only keep information as long as we need it, we remove it once it's no longer needed for your job or a legal duty.

4. Third-Party Sharing

We do not sell your personal information. We may share data with trusted service providers who help deliver our services. Because strict agreements cover this sharing, those providers cannot use your data for their own marketing.

5. Your Rights

Under data protection law, you have the rights below. Since these rights are yours at any time, you can act on them whenever you choose.

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

6. Cookies

Our website uses cookies to improve your experience. Since we cover cookies in a separate policy, see our Cookie Policy for the full details.

7. How Long We Keep Your Data

We keep job records for as long as the law and our accounting rules require, then remove them. Since enquiry details that don't turn into a job hold little ongoing value, we clear those sooner. If you ask us to delete your data earlier, we'll do so unless we have a legal reason to keep it.

8. Changes to This Policy

We may update this policy from time to time, for example when our services or the law change. Since the version on this page is always the current one, check back here if you want the latest wording. We'll update the date at the top of this page whenever we make a change.

9. Contact Us

For privacy questions, contact us via our online form: /contact/. We aim to reply promptly, and always within the timeframes set by data protection law. Since we handle each request individually, response times can vary slightly with demand.